Frequently Asked Questions

We offer three membership tiers designed to match your wellness commitment level:

Seeker ($49/month) - Perfect for exploring wellness. Includes 10% discount on all services, monthly group class pass, and access to member-only content.

Devotee ($99/month) - For regular practitioners. Includes 20% discount on all services, unlimited group classes, priority booking, and access to member-only events.

Guardian ($199/month) - Our premium tier. Includes 30% discount on all services, unlimited group classes, one complimentary service per month, priority booking, personal wellness consultation, and access to exclusive Guardian-only events and retreats.

Membership provides multiple benefits: significant discounts on all services (10-30% depending on tier), priority booking availability, access to member-only group classes and events, exclusive member community gatherings, access to our member-only lounge and amenities, early registration for workshops and retreats, and personalized wellness consultations. Members also receive monthly wellness tips and exclusive content to support their healing journey.

Yes, you can change your membership tier at any time from your My Account dashboard. Changes take effect on your next billing date. If you upgrade, the additional cost is prorated. If you downgrade, the credit is applied to your next billing cycle. There's no penalty for changing your tier, and we're happy to help you find the right membership level for your wellness needs.

You can cancel your membership at any time with 30 days written notice. There are no cancellation fees or long-term contract obligations. To cancel, simply log into your account, go to Membership settings, and submit a cancellation request. You'll have access to all membership benefits through the end of your billing period. We'd love to know why you're leaving so we can continue improving our sanctuary.

No, there are no long-term contracts. All memberships are month-to-month with automatic renewal on your billing date. You're free to cancel anytime with 30 days notice. We believe in earning your loyalty through exceptional service rather than locking you into a commitment, so you can always pause or cancel without penalty.

Guardian members receive one complimentary service per month (up to $100 value). This can be applied to any service, whether it's a massage, energy work session, acupuncture, or coaching. Seeker and Devotee members don't receive free services but do benefit from significant discounts on all services. Devotee members also receive unlimited group classes, which are a great way to experience multiple modalities.

Booking is easy. Visit any service detail page and click "Book This Service." You'll be guided through selecting your preferred practitioner, date, and time. If you're a member, you'll see your discounted pricing. After selecting your time slot, complete the booking by providing any relevant health information and payment details. You'll receive a confirmation email with your appointment details and practitioner information.

Absolutely. During the booking process, you can select your preferred practitioner. If you've worked with someone before and want to continue with them, you can filter availability by that practitioner. Each practitioner brings their own unique gifts and approach to healing. If you're new to a modality, we can help recommend a practitioner who's great for beginners, or you can read practitioner profiles to find the right match for you.

We require 24 hours notice for cancellations to avoid a cancellation fee. Cancellations made with 24 hours or more notice are fully refunded. Late cancellations (less than 24 hours) may incur a 50% fee. No-shows will be charged the full service amount. To cancel, log into your account and use the "Manage Bookings" section, or call us directly. We understand that life happens, and we're here to work with you.

Yes, you can often add services or add-ons after booking. For example, if you've booked a massage, you might want to add aromatherapy or hot stone therapy. You can contact us directly, or in many cases, update your booking through your My Account dashboard up to 48 hours before your appointment. Our practitioners can also discuss add-ons with you before your session begins.

We recommend wearing comfortable, loose-fitting clothing that's easy to remove if needed. For services involving bodywork like massage, chiropractic, or acupuncture, we provide robes and slippers so you can be completely comfortable. For yoga, movement classes, and energy work, wear whatever allows you to move freely. Avoid heavy jewelry, perfume, or scents that might be overwhelming in our intimate healing spaces.

We ask that you arrive 15 minutes before your scheduled appointment time. This allows time for check-in, updating any health information, and settling into the peaceful energy of our sanctuary. Early arrival also means your session can start on time without feeling rushed. Use this time to release the stresses of your day and prepare yourself mentally and emotionally for your healing experience.

Some of our services may be covered by insurance. Specifically, certain chiropractic and acupuncture services performed by licensed practitioners may qualify for coverage under your health plan. Coverage varies widely depending on your specific plan. We recommend contacting us with your insurance information, and we'll help verify your coverage and handle the billing directly with your insurance when possible. For services not covered by insurance, we accept all major credit cards and offer flexible payment options.

You can register for classes directly on our Events Calendar or through individual class pages. Click "Sign Up" and select your preferred session. You have the option to purchase individual class drops, 5-class packs, or 10-class packs at discounted rates. Members receive unlimited classes based on their tier. Payment is processed immediately upon signup, and you'll receive a confirmation email with class details and location information.

If a class reaches capacity, you can join the waitlist directly through our booking system. When a spot opens up, we'll notify you via email and you'll have the option to claim it. Our studio size is intentionally intimate to create a supportive, focused experience. If a class regularly fills up, we often add additional sessions, so check back for expanded options in your favorite classes.

Class credits are non-refundable but can be applied to any future classes within 90 days of purchase. If you need to miss a class, use your credit for another session instead. This policy helps us plan for class size and keep our pricing fair for all participants. If you have an emergency or special circumstance, please contact us directly and we'll do our best to work with you.

All levels are welcome. Our instructors are experienced at offering modifications and variations for different experience levels, from complete beginners to advanced practitioners. Classes are typically offered at different levels (beginner, intermediate, all-levels), so you can choose what feels right for you. Don't hesitate to let your instructor know you're new to a practice, they'll make sure you feel supported and guided every step of the way.

Sacred Circles are community gatherings centered around connection, healing, and growth. We offer Women's Circles, Men's Circles, and Community Circles that bring people together in intentional, supportive spaces. These gatherings often include guided meditation, sharing, group healing practices, and community ritual. They're a beautiful way to connect with others on a similar wellness journey and experience the power of collective healing intention. Check our Events Calendar for upcoming Circle dates and themes.

Our Himalayan salt cave provides halotherapy, a natural respiratory and skin healing modality. The salt-infused air supports detoxification, reduces inflammation, and promotes deep relaxation. The cave's soothing pink glow and mineral-rich environment create a peaceful sanctuary for healing. Sessions typically last 45 minutes, during which you can sit comfortably while breathing in the salt-enriched air. Regular salt cave visits are excellent for respiratory health, skin conditions, and overall wellness.

Our full-spectrum infrared sauna supports detoxification, pain relief, improved circulation, and deep relaxation. Unlike traditional saunas that heat the air, infrared technology penetrates tissues directly, promoting cellular healing. Sessions are typically 30-45 minutes at your preferred temperature. The sauna benefits include muscle recovery, improved skin health, immune support, and stress reduction. Drinking plenty of water before and after use is recommended. Members receive discounted sauna access and can often combine it with other services.

The Quantum Healing Room is a cutting-edge space featuring RASHA technology for frequency-based healing. This innovative modality uses specific frequencies to support cellular regeneration, pain relief, and energetic rebalancing. Sessions are personalized based on your wellness goals and health history. The RASHA technology works at a quantum level to promote optimal function across all body systems. Whether you're seeking pain relief, recovery from illness, or optimization of your health, the Quantum Healing Room offers a unique approach to modern wellness.

Yes, our Sacred Gardens offer a tranquil outdoor meditation and reflection space. Surrounded by mature trees and carefully designed landscape, the gardens provide a serene environment for walking meditation, journaling, or simply connecting with nature. The gardens are available to members and guests throughout operating hours. Many practitioners incorporate the gardens into their work, and we host outdoor classes and gatherings there. It's the perfect place to ground yourself before or after your healing session.

Our main level is fully wheelchair accessible with accessible parking, ramps, and accessible restrooms. We're committed to providing an inclusive sanctuary for all. If you have specific accessibility needs, please contact us before your visit so we can ensure everything is arranged for your comfort. Our staff is trained to assist and support guests with varying mobility and accessibility requirements. Healing is for everyone, and we want every visit to SoderWorld to be welcoming and comfortable.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), HSA/FSA cards for eligible wellness services, cash for in-person payments, and Apple Pay. For your security, all online transactions are processed through encrypted, PCI-compliant payment systems. If you have questions about payment options for a specific service, contact us and we'll help find the best solution for you.

Membership billing is automatic and occurs monthly on your enrollment date. For example, if you sign up on the 15th, you'll be billed every 15th of the month. You can view your billing history and manage your payment method through My Account. If you need to update your billing information or change your billing date, contact us and we'll help coordinate the transition. Your membership remains active as long as payments are current.

Yes, gift cards are available through our Gift Experiences page. You can purchase gift cards in any denomination, and they make excellent gifts for anyone interested in wellness and healing. Digital gift cards are delivered via email, and physical cards are available for local pickup or mail. Gift cards never expire and can be applied to any service, class, or membership. It's a thoughtful way to introduce someone to SoderWorld's offerings.

Class passes work as prepaid credit toward group classes. A 5-Class Pack is valid for 90 days, and a 10-Class Pack is valid for 6 months. Each class you attend uses one credit. You can mix and match any classes, there's flexibility to switch between yoga, meditation, movement, and other offerings. Unused credits expire after the validity period, so plan accordingly. Members don't need class packs; unlimited classes are included with Devotee and Guardian memberships.

Log into your My Account page, navigate to Membership > Payment Methods, and click "Update Payment Information." You can add a new card or update your current one. Changes take effect immediately for future charges. If you're having trouble updating your payment method, our customer support team is available to assist. Keeping your payment information current ensures uninterrupted membership and bookings.